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FAQ: AIRSTAGE Cloud AIRSTAGE Cloud
FAQ: AIRSTAGE Cloud
Installation
Installation
- What should I do if not all units are recognized when I complete a scan?
- What should I do if the "Cloud Connection Successful" message appears on the Activation screen of AIRSTAGE Edge Controller and I am prompted to enter an e-mail address, but I don't know what e-mail address to enter?
- What should I do if the "Cloud Connection Successful" message appears on the Activation screen of AIRSTAGE Edge Controller and I enter an e-mail address and click Save and Activate, but activation fails?
- What should I do if clicking the Connect button displayed on the Activation screen of AIRSTAGE Edge Controller for cloud connection mode prompts the message "Cloud Connection Unsuccessful"?
- What should I do if I turn off an AIRSTAGE Edge Controller (or PC) during activation?
- What should I do if I turn off an AIRSTAGE Edge Controller (or PC) during a scan?
- When I add something to (replace something in, remove something from) the VRF system, how can I reflect the change in the system?
- Why does a scan takes a very long time?
- What should I do if an error message pops up after completing a scan?
Control
Control
- What should I do if I forget the password to log in to the AIRSTAGE Cloud?
- Is it possible to share a single account among multiple users?
- I have not received an SMS for MFA authentication.
- Can I disable MFA verification?
- What should I do if I can't log in to the AIRSTAGE Cloud?
- What should I do if I can't delete my account?
Site Manager Operation
Site Manager Operation
- What should I do if I can't go to the Site Dashboard screen after assigning an AIRSTAGE Edge Controller to the site?
- Why does an AIRSTAGE Edge Controller restart after it is assigned to the site?
- What should I do if I don't see a target AIRSTAGE Edge Controller in the pull-down menu when trying to assign it on the Site Settings screen?
- I have AIRSTAGE Edge controller assigned to the site, but the site's status (Edge Supervisor) will not turn green.
- How do I reset an AIRSTAGE Edge Controller to the factory default settings?
- Can I set up operation of multiple indoor units at once?
- Can I set up a schedule for multiple zones at once?
- Can I set different temperatures for different times of the day in schedule setting?
- What is the unit of temperature shown on the display?
- In the Site Manager display, the room temperature (in Fahrenheit) appears to be different from that on the remote controller.
- What should I do if I can't change the operation modes of an indoor unit?
- The indoor units' set temperatures and operation modes change themselves even when I have not changed them.
- I cannot find the Site in the Portfolio Dashboard.
- I need help finding the Zone in the Site Dashboard.
- I have enabled Notifications for registered users, but I am not being notified via e-mail/SMS.
- In the Ventilator's IAQ sensor threshold setting, I set all the sliders to the right end and can not change them.
Software Update
Software Update
Features
Others
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- AIRSTAGE Cloud is a trademark of GENERAL Inc.